SHIPPING
Shipping •  International Shipping •  Fast Shipping •  Gift Wrap

CUSTOMER SERVICE
Back Orders •  Satisfaction Guarantee •  Pricing

VISITING
Visiting Us

 

 
BUSINESS HOURS
Our regular business hours are 9:00 am - 5:30 pm Eastern Time, Monday to Friday — and sometimes unofficially on the weekends. We keep our web site open twenty-four hours a day, seven days a week.
 
HOW TO ORDER
You may place an order online, by phone, fax, mail or in person. We're easy.

• Submit an order online. It's easy and secure and transmitted right to our office
• Or send us an e-mail with your order or questions and we'll respond right away
• Call us at 800 342-2164 or 212 904-1144. You'll get knowledgeable service
• Send a fax to 212 695-8352. We'll hop right on your order
• Support the postal service. We love mail — and that way you can pay by check
• Come by and visit us at 115 West 30th Street, Suite 1206 in New York, NY

Unless you tell us otherwise we will backorder any items that we can't send you within three business days. Please indicate if you do not want to backorder.

We'll send any backordered items just as soon as we can. Shipping a book later may tax your patience but not your wallet; we calculate shipping charges per order and not per shipment. That way the additional shipment costs us and not you. We'll also let you know if we expect any significant delay (like that time the Antarctic maps from New Zealand never arrived).

Price and availability are subject to change. If we can't get a book for you, we'll try to suggest a good alternative and let you know before we make a substitution. Books go in and out of print with alarming speed.
 
INTERNATIONAL SHIPPING
We generally ship international orders via airmail, which is reasonably secure and speedy -- and doesn't cost an arm and a leg. Delivery is generally within 7-10 days. Shipping charges are at cost.

The checkout page is programmed to calculate an additional $3 per item for Canada and a $7 per item surcharge for the rest of the world. Because of the variation in the weights of books and maps, these estimates are often not as good as we might wish. If necessary, we'll contact you by e-mail with a more accurate quote. Other international shipping options are available on request.
 
GIFT WRAP
Nobody doesn't like books. For only $3.00, we'll be happy to gift wrap your order, add a personal message from you, and ship the books direct to a loved one.

When you get to the Check Out page, just indicate the person receiving the gift in the "Shipping Address" column. Then choose one of the three featured paper styles and add a message. When we ship the gift, we'll send you an e-mail confirmation and copy of the invoice.

If you would like to send gifts to more than one person, please enter each gift as a separate order.


 

 
SATISFACTION GUARANTEE
If you do not like a book or map for any reason, return it to us in saleable condition at any time. We will promptly issue you a refund.
 
PRICING
The "Essential" package featured for each destination is offered at a 15% discount, computed using our secret formula, revealed here: we add up the retail cost of the books and maps, and standard shipping charges — and then take 15% off the grand total. If you are very persuasive, you may be able to get us to substitute another book at the same 15% discount. If you order more than one package, you get a shipping credit of $5.00.

 

 
VISITING US
We're a mail-order book service — but you are more than welcome to come by and look at books (and us) in person at 115 West 30th Street, Suite 1206 in New York during regular business hours. We like visitors. You might want to call first so we that can make ourselves presentable and let you know what we have in stock for a particular destination. Bring lots of cash, a check or your credit card (MasterCard, Visa or Discover) and save shipping charges (although we will have to collect New York City sales tax).